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FAQ

FAQ

FAQ

Shipping and delivery:

What is the delivery way and how many days need for shipping?

What can I do if the bobblehead is broken when I receive?


Material and Mathod:

What is the material of your product ?

The bobble head is made by machine?


Order process:

How can i get the message when i want to order ?
What is the proof stages for each bobblehead?
What photographs should I send?
Can I incorporate some special ideas on my order?
What if I can’t choose the right skin/hair color of the person?

Can't find exactly what you are looking for on the website ?

How do I change my existing order?


Quality:

How does your factory do regarding quality control?
Can I cancel my order during the stage of sculpture?
How closely does the MyFace BOBBLEHEAD resemble me? 

Why choose us from so many supplier ?


Pricelist:

How much will my bobblehead cost?
what is your MOQ?  Can we get a sample first ?
Can you help me make my own designs development? How about the sampling fee and lead time?  

do you have any Catalog or price list ?


Payment term:

What payment methods do you accept ?


Agent:

what is your cooperation way ?


Holiday and delay:

does the company ever close? When? 
Will my Christmas Order arrive in time? 

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SHIPPING AND DELIVERY

Q1what is delivery way and how many days need for shipping?

A1: About the delivery way ,we ship by official DHL .the shipping day usually in 3 business days.if you want to choose your own delivery way,please inform us advanced,and Your account are available, just provide us.

Q2What can I do if the bobblehead is broken when I receive?

A2: We are pay more attention to the packing and triple-check before shipping and thus we have a very low case rate of breakage. It's very important to check the integrality for the bobblehead before you sign the package and please contact us immediately if the bobbehead were broken, Pls take photos about the broken,and contact the local DHL. we will respond to you how to resolve this issue.


MATERIALS AND METHODS

Q1what is the material of your product ?

A1:Usually made by polyresin / resin which is harmless for body  and also friendly environmentplease don’t worry to purchase it if you like it.

Q2: The bobble head is made by machine?

A2: Our polyresin bobblehead are made by hand in every step. All sculptors have 7 years skill. And our sculpor will try our best to make your own bobblehead for you.

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ORDERING PROCESS

Q1:how can i get the message when i want to order ?

A1: method 1:you may browse our website :www.bobblehead2u.com. then place the order directly. 

       method 2:Or send us the inquiry by mail .We will reply you asap . 

       method 3:You also can directly contact us through the website information.At the same time ,

welcome to visit our company to get more information  Any reply from you We will be appreciate.


Q2What is the proof stages for each bobblehead?

A2: Normally there are three proof stages for each order - Head Proof, Body Proof and Finished Proof. We will send the Head Proof to our customers after complete. Body Proof and Finished Proof would be sent only be applied for.

1.Head Proof - Head proof is the most important and crucial for the whole bobblehead. So please pay more attention on this stage. To start with, our talented sculptor make the head in detail to resemble your primary photo and send you the first proof. You can make any change to features like nose, mouth and eyes, based the standard photo..And our sculptor will change the head according to your comment and then send you the proof again until you are satisfied with it. Once you approve it we will bake the head and no change is allowed.

2.Body Proof - In this stage, only for fully customized bobblehead. our sculptor make the bobblehead body to resemble the model you choose and send you the proof. You will be able to make any changes to body. Our sculptor will change the body according to your comment and then send you the proof again until you are satisfied. Once you approve the item we will mold  the body and no further change can be made.

3.Finished Proof - With your approval for the head and body, we will mounte the head on the body with a spring so that the head can be bobbling. In this stage, most customers are happy and approve their doll to have it shipped. If you are not satisfied with the finished color proof, we will try out best to make the change about the color till you like it .


Q3 What photographs should I send?

Generally, We need 1 good clear front view photo to actually sculpt from. A profile can be sent but is not necessary. However, if you want a head to toe full custom design, we will need a body shot and pose/outfit photos.

We accept all picture formats but prefer .JPG and .GIF files.

The output of the bobblehead depends on the quality of the photograph. Therefore, we always recommend that the photograph should have a smiling face or with some unique facial expression. We strongly advise against sending us wedding photos or artistic photos that use soft lenses, but lack in facial details.

Please note that we can not piece together multiple photos to capture different facial features or expressions. EX. If you want the person to smile, the front photo must dipict them smiling.

this is example about the photos which we want.



Q4:Can I incorporate some special ideas on my order?

Sure, we are glad to make special items for our customers. If you want to design your bobbles in a unique way, please place your order at the fully custom bobblehead section . You can either write your idea at the comments section at checkout or send us an email with your order number.

Q5:What if I cant choose the right skin/hair color of the person?

No worrying, just choose the similar colors and leave your message on the “ special comment and instruction” box, the artists will make the color as per your instructions and photos.

Q6:Can't find exactly what you are looking for on the website ?

If you can't find exactly what you are looking for on the website, have a completely CUSTOM Made figurine that is designed to your specifications in any theme you like. You send in pictures of the couple including images of their clothes and or activities that they like to do and we make a custom figurine or wedding cake topper based on your input. It's a handmade, unique, one-of-a-kind original, custom-made to your order.

Q7:How do I change my existing order?

A7:Please verify your order immediately upon receipt to verify the details of your order. If you need to make any

changes,call our customer service representatives Mon-Fri 9AM - 8PM Central  as soon as possible with changes

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QUALITY

Q1: How does your factory do regarding quality control?

A1: Quality is priority. In our company ,We set Q/C teams in each product line, sculpture , molding ,painting , take photos ..and so on .from cover to cover, also we welcome nominated third party inspection companies to do the Q/C.of cause ,we also welcome you to come to our factory witness the quality with us .

Q2: Can I cancel my order during the stage of sculpture?

A2: We cherish your reliance on us and our on-line store. Mutual respect and win-win is the ultimate objective of Funbobblehead. It is our responsibility to make the bobble head you are satisfied. We always doing our best to do the bobble head for you until you are satisfied with it. However every one has their viewpoints regarding to the likeness and maybe a little different from our sculptors. But we can make unlimited changes and adjustment until you are satisfied.

Q3How closely does the MyFace BOBBLEHEAD resemble me? 

A3:The figurine is a comic version of you not an exact replica therefore the degree of resemblance will vary above 80%. And before molding, we will change till your satisfaction about it based the main face.

 

Q5:Why choose us from so many supplier ?

A5: With 10 experience sale team and more than 20 excellent  handmade Artists ,we can produces thousands of product as your requirement . Our bobbleheads we produces with high quality and better public praise in many country all over the world .


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Pricelist

Q1How much will my bobblehead cost?

 

A1:Our single bobblehead dolls generally cost at $99,including standard delivery by DHL. A few of the more intricate dolls (custom-body doll, car, motorcycle, pet) are more expensive. We don't charges any fees for add-on items like tattoos, glasses and hats.

 

Q2: what is your MOQ?  Can we get a sample first ?

A2:1 piece are welcome .As a reminder ,more quantity more lower price .The Min order and trial order are welcome .please feel free to contact us if you need ,thanks .

 

Q3: Can you help me make my own designs development? How about the sampling fee and lead time?    

A3: Sure. We always welcome OEM&ODM, and we have powerful design teams to do this. Just provide us your ideas and drawings, we can make vivid  items for you in 20-25days. If you are urgent ,we also provide rush other for you choose ,for the urgent order ,we  will make the items for you in 10-15days ,just add the relevant cost for them .The sampling fee is according to the size/materials of the items.if the time is ugent,pls consult our service for more details

Q4:do you have any Catalog or price list ?

A4: We have thousands of product in our sample room. Please kindly advise us which kind of product you need .then we will recommend to you according ,

 

Payment term

Q.What payment methods do you accept ?

A:We normally accept payment via Paypal because it is safer, easier and quicker. If you don't have a Paypal account, you can also pay by credit card ,western union or T/Twe will provide your the account hen you place the order .If you have any question about payment, welcome to mail us. Thanks.

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Agent

Q: what is your cooperation way ?

personal customization and agent are available ,For the agent ,we will provide more

Discount and provide them some free sample .welcome to send mail to consult our service for more details .we will offer you best service for agent.


Q2: Will my Christmas Order arrive in time? 

A2We can ship Christmas orders for delivery on or before Christmas Eve.  We don’t have holiday about the Christmas . So  We will be answering emails in time,so that you can get a best Christmas gift. And because the shipping for the Christmas will be a little slow. 

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laine-zhang

15860342312

cnbobble.crystal@mr4008.com