FAQ
Shipping and delivery:
What is the delivery way and how many days need for shipping?
What can I do if the bobblehead is broken when I receive?
Material and Mathod:
The bobble head is made by machine?
Order process:
Can't find exactly what you are looking for on the website ?
How do I change my existing order?
Quality:
Why choose us from so many supplier ?
Pricelist:
do you have any Catalog or price list ?
Payment term:
What payment methods do you accept ?
Agent:
what is your cooperation way ?
Holiday and delay:
SHIPPING AND DELIVERY
Q1:what is delivery way and how many days need for shipping?
A1: About the delivery way ,we ship by official DHL .the shipping day usually in 3 business days.if you want to choose your own delivery way,please inform us advanced,and Your account are available, just provide us.
Q2:What can I do if the bobblehead is broken when I receive?
A2: We are pay more attention to the packing and triple-check before shipping and thus we have a very low case rate of breakage. It's very important to check the integrality for the bobblehead before you sign the package and please contact us immediately if the bobbehead were broken, Pls take photos about the broken,and contact the local DHL. we will respond to you how to resolve this issue.
Q1:what is the material of your product ?
A1:Usually made by polyresin / resin which is
harmless for body and also friendly
environment,please don’t worry to purchase it if you
like it.
Q2: The bobble head is made by machine?
A2: Our polyresin bobblehead are made by hand in every step. All sculptors have 7 years skill. And our sculpor will try our best to make your own bobblehead for you.
Q1:how can i get the message when i want
to order ?
A1: method 1:you may browse our website :www.bobblehead2u.com. then place the order directly.
method 2:Or send us the inquiry by mail .We will reply you asap .
method 3:You also can directly contact us through the website information.At the same time ,
welcome to visit our company
to get more information Any reply from
you We will be appreciate.
Q2:What is the proof stages for each bobblehead?
A2: Normally there are three proof stages
for each order - Head Proof, Body Proof and Finished Proof. We will send the
Head Proof to our customers after complete. Body Proof and Finished Proof would
be sent only be applied for.
1.Head Proof - Head proof is the most important and crucial for the whole bobblehead. So please pay more attention on this stage. To start with, our talented sculptor make the head in detail to resemble your primary photo and send you the first proof. You can make any change to features like nose, mouth and eyes, based the standard photo..And our sculptor will change the head according to your comment and then send you the proof again until you are satisfied with it. Once you approve it we will bake the head and no change is allowed.
2.Body Proof - In this stage, only for fully customized bobblehead. our sculptor make the bobblehead body to resemble the model you choose and send you the proof. You will be able to make any changes to body. Our sculptor will change the body according to your comment and then send you the proof again until you are satisfied. Once you approve the item we will mold the body and no further change can be made.
3.Finished Proof - With your approval for the
head and body, we will mounte the head on the body with a spring so that the
head can be bobbling. In this stage, most customers are happy and approve their
doll to have it shipped. If you are not satisfied with the finished color proof,
we will try out best to make the change about the color till you like it .
Q3: What photographs should I send?
Generally, We need 1 good clear front view photo to actually sculpt from. A profile can be sent but is not necessary. However, if you want a head to toe full custom design, we will need a body shot and pose/outfit photos.
We accept all picture formats but prefer .JPG and .GIF files.
The output of the bobblehead depends on the quality of the photograph. Therefore, we always recommend that the photograph should have a smiling face or with some unique facial expression. We strongly advise against sending us wedding photos or artistic photos that use soft lenses, but lack in facial details.
Please note that we can not piece together
multiple photos to capture different facial features or expressions. EX. If you
want the person to smile, the front photo must dipict them smiling.
this is example about the photos which we want.
Q4:Can I incorporate some special ideas on my order?
Sure, we are glad to make special items for our
customers. If you want to design your bobbles in a unique way, please place
your order at the fully custom
bobblehead section . You can either write your idea at the
comments section at checkout or send us an email with your order number.
Q5:What if I can’t choose the right skin/hair color of the person?
No worrying, just choose the similar colors and
leave your message on the “ special comment and instruction” box, the artists
will make the color as per your instructions and photos.
Q6:Can't find exactly what you are
looking for on the website ?
If you can't find exactly what you are looking
for on the website, have a completely CUSTOM Made figurine that is designed to
your specifications in any theme you like. You send in pictures of the couple
including images of their clothes and or activities that they like to do and we
make a custom figurine or wedding cake topper based on your input. It's a
handmade, unique, one-of-a-kind original, custom-made to your order.
Q7:How do I change my existing order?
A7:Please verify your order immediately upon receipt to verify the details of your order. If you need to make any
changes,call our customer service representatives Mon-Fri 9AM - 8PM Central as soon as possible with changes
QUALITY
Q1: How does your factory do regarding quality control?
A1: Quality is priority. In our company ,We set
Q/C teams in each product line, sculpture , molding ,painting , take photos
..and so on .from cover to cover, also we welcome nominated third party
inspection companies to do the Q/C.of cause ,we also welcome you to come to our
factory witness the quality with us .
Q2: Can I cancel my order during the
stage of sculpture?
A2: We cherish your reliance on us and our
on-line store. Mutual respect and win-win is the ultimate objective of
Funbobblehead. It is our responsibility to make the bobble head you are
satisfied. We always doing our best to do the bobble head for you until you are
satisfied with it. However every one has their viewpoints regarding to the
likeness and maybe a little different from our sculptors. But we can make
unlimited changes and adjustment until you are satisfied.
Q3:How closely does the MyFace BOBBLEHEAD resemble me?
A3:The figurine is a comic version of you not an exact replica therefore the degree of resemblance will vary above 80%. And before molding, we will change till your satisfaction about it based the main face.
Q5:Why choose us from so many supplier ?
A5: With 10 experience sale team and more than
20 excellent handmade Artists ,we can
produces thousands of product as your requirement . Our bobbleheads we produces
with high quality and better public praise in many country all over the world .
Pricelist
Q1:How much will my bobblehead cost?
A1:Our single bobblehead dolls generally cost at $99,including standard delivery by DHL. A few of the more
intricate dolls (custom-body doll, car, motorcycle, pet) are more expensive. We don't charges any fees for add-on items like tattoos, glasses
and hats.
Q2: what is your MOQ? Can we get a sample first ?
A2:1 piece are welcome .As a reminder ,more
quantity more lower price .The Min order and trial order are welcome .please
feel free to contact us if you need ,thanks .
Q3: Can you help me make my own designs
development? How about the sampling fee and lead time?
A3: Sure. We always welcome OEM&ODM, and we
have powerful design teams to do this. Just provide us your ideas and drawings,
we can make vivid items for you in 20-25days.
If you are urgent ,we also provide rush other for you choose ,for the urgent
order ,we will make the items for you in
10-15days ,just add the relevant cost for them .The sampling fee is according
to the size/materials of the items.if the time is ugent,pls consult our service
for more details
Q4:do you have any Catalog or price list
?
A4: We have thousands of product in our sample
room. Please kindly advise us which kind of product you need .then we will
recommend to you according ,
Payment term
Q.What payment methods do you accept ?
A:We normally accept payment via Paypal because
it is safer, easier and quicker. If you don't have a Paypal account, you can
also pay by credit card ,western union or T/T。we will provide your the account hen you place the order .If you have
any question about payment, welcome to mail us. Thanks.
Agent
Q: what is your cooperation way ?
personal customization and agent are available
,For the agent ,we will provide more
Discount and provide them some free sample
.welcome to send mail to consult our service for more details .we will offer
you best service for agent.
Q2: Will my Christmas Order arrive in
time?
A2:We can ship Christmas orders for delivery on or before Christmas Eve. We don’t have holiday about the Christmas . So We will be answering emails in time,so that you can get a best Christmas gift. And because the shipping for the Christmas will be a little slow.